Returns & Refunds

Please read the following policy carefully regarding returns and refunds.

All of our products are meticulously handcrafted and made-to-order. Each piece is uniquely created with attention to detail, ensuring the highest quality and craftsmanship.

REFUNDS & EXCHANGES

Due to the personalised nature of our made-to-order items, we do not offer refunds or exchanges for change of mind. This includes but is not limited to colour preferences, style choices, or any other reasons unrelated to product quality or fulfilment errors on our part.

In the rare event that you receive a defective or incorrect item, please contact us immediately within 10 days of receiving your order. We will work with you to resolve the issue promptly, either by offering a replacement, store credit or issuing a refund.

How to Initiate a Return: If you believe you have received a defective or incorrect item, please contact our customer service team at info@kroche-store.com.au. To expedite the process, please provide your order number, a detailed description of the issue, and any relevant photos if applicable.

Please note that any returns initiated without prior communication with our customer service team may not be accepted.

CUSTOM ORDERS

For custom orders, where specific modifications or personalisation has been requested, refunds or exchanges will only be considered in the case of defects or errors on our part. We are committed to ensuring your satisfaction with your custom order, and will work closely with you throughout the process to meet your expectations.

REFUND POLICY

We reserve the right to update or amend this Returns and Refunds Policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

By placing an order with us, you acknowledge and agree to adhere to the terms outlined in this Returns and Refunds Policy.

If you have any questions or concerns regarding our policy, please don't hesitate to contact us. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.

Thank you for choosing Kroche x